Cancellation Policy

Cancellation Policy

WhereToo Shop

Effective Date: May 2026

At WhereToo Shop, customers may request order cancellations under certain conditions.

This Cancellation Policy explains how cancellations are handled for products and services purchased through our platform.

1. Order Cancellation by Customers

Customers may request cancellation if:

1. The order has not yet been shipped
2. The vendor has not started processing the order
3. Payment was made accidentally
4. Incorrect delivery information was provided

Cancellation requests should be submitted as quickly as possible after placing the order.

2. Orders That Cannot Be Cancelled

Orders may not be cancelled if:

1. The order has already been shipped
2. Delivery is already in progress
3. The product is custom-made or personalized
4. The vendor has already completed processing

3. Vendor-Initiated Cancellations

A vendor may cancel orders due to:

1. Out-of-stock products
2. Pricing errors
3. Suspicious transactions
4. Delivery limitations
5. Unavailable products

Customers will be notified if an order is cancelled by the vendor.

4. Refunds for Cancelled Orders

Approved cancellations may qualify for:

1. Full refunds
2. Partial refunds where applicable
3. Store credit or wallet balance

Refund processing timelines may vary depending on payment providers and banks.

5. Failed Payments

Orders with incomplete or failed payments may automatically be cancelled by the system.

6. Abuse of Cancellation Policy

WhereToo Shop reserves the right to:

1. Restrict accounts
2. Refuse repeated cancellations
3. Suspend suspicious users

where abuse or fraudulent behavior is detected.

7. Marketplace Responsibility

As a multi-vendor platform, order fulfillment and inventory management are handled by individual vendors.

WhereToo Shop may assist in dispute resolution where necessary.

8. Changes to This Policy

WhereToo Shop reserves the right to modify this Cancellation Policy at any time.

9. Contact Information

📧 Email: contact@wheretoo.shop

📞 Phone/WhatsApp: 0244127040

🌐 Website: WhereToo Shop